TIPS FOR CUSOMER
Tips for Customers
Simple, practical tips to help you book services confidently, choose the right providers, and enjoy the best experience every time you use Protranx.
1
Complete Profile
Build trust with providers by sharing your full details, location, and specific service requirements to get better-matched service.
2
Read Provider Reviews
Evaluate past customer feedback on quality, reliability, and performance before selecting a service professional.
3
Check Credentials
Review certifications, years of experience, and special skills—especially for technical, wellness, or instructional services.
4
Compare Pricing
Look beyond price—consider experience, customer satisfaction, and service inclusions to assess true value.
5
Review Availability
Confirm the provider’s working hours and available slots to ensure they align with your schedule and needs.
6
Provide Clear Instructions
Confirm the provider’s working hours and available slots to ensure they align with your schedule and needs.
7
Use In-App Chat
Keep all discussions and service details within the platform for safety, clarity, and record-keeping.
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8
Be Available During Service
Stay accessible during the scheduled service for updates, questions, or last-minute changes.
9
Leave a Review
Help other customers and reward great service by sharing constructive reviews after service completion.
10
Set Recurring Bookings
Share specific requirements, access information, and special conditions to ensure the service meets your expectations.
11
Keep Payment Updated
Maintain current payment details to prevent service interruptions, delays, or failed transactions.
12
Cancel On Time
Respect cancellation policies and timeframes to avoid fees and maintain good standing with providers.
13
Prioritize Safety
Use platform safeguards—verified profiles, in-app communication, and secure payments—for all transactions..
NEED HELP
Need Help?
If you have questions about bookings, payments, or your account, our supportteam is ready to help. Or visit our Help Center for FAQs and guides.