Privacy Policy

Protranx (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy applies to your use of the Protranx mobile application, website, and related services (collectively, the “Platform”).
By creating an account or using Protranx, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect
We collect information in several ways when you use the Platform.

A. Information You Provide to Us
When you create an account, book a service, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Profile photo
• Address or general location
• Payment method details (tokenized via payment providers)
• Service preferences
• Messages and content shared via in-app chat
• Uploaded documents or certifications (for providers)
• Business name and related details (optional, for providers)
  B. Automatically Collected Information
  When you use Protranx, we may automatically collect:
• IP address
• Device information (model, operating system, identifiers)
• Browser type and version
• Usage data (pages/screens viewed, actions taken)
• Crash logs and diagnostics
• Approximate location based on IP or device settings
  C. Location InformationWith your consent, we may collect and processprecise or approximate location information, for example:
• To show nearby providers or services
• To help providers navigate to your address
• To support arrival notifications and booking status updates
  You can control location permissions in your device settings. Some features may not work correctly if you disable location access.
  D. Payment Information
  Payments are processed by trusted third-party payment processors such as Stripe, PayPal, Apple Pay, or Google Pay. We do not store full credit card numbers or bank account details on our servers. We may receive limited information related to transactions (e.g., last 4 digits, token, status).
  E. Information from Third Parties
  We may receive information about you from third parties, such as:
• Payment and fraud prevention providers
• Identity verification services
• Analytics and crash reporting tools
• Advertising or marketing partners
  2. How We Use Your Information
  We use your information to operate, improve, and protect the Platform.
  Specifically, we may use your information to:
• Create and manage your Protranx account
• Enable bookings and connect customers with providers
• Process payments and provider payouts
• Verify identity and maintain trust and safety
• Provide customer support and respond to inquiries
• Send booking confirmations, reminders, and notifications
• Personalize content, recommendations, and search results
• Monitor and improve app performance and features
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our Terms
  3. How We Share Your Information
  We do not sell your personal information. We may share information in the following limited situations:
  A. Between Customers and Providers
  To fulfill bookings, certain information is shared between customers and providers, such as:
• Name and profile photo
• Service details and any notes
• Location or address for in-person services
• In-app chat messages related to the booking
  B. Third-Party Service Providers
  We may share information with vendors who help us run Protranx, such as:
• Payment processors and payout partners
• Cloud hosting and infrastructure providers
• Customer support and communication tools
• Analytics, crash reporting, and security services
  These third parties are only allowed to use your information to provide services on our behalf and must protect it appropriately.
  C. Legal Requirements and Protection
  We may disclose your information if we believe it is necessary to:
• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests by public authorities
• Protect the rights, property, or safety of Protranx, our users, or others
• Detect and investigate fraud, security, or technical issues
  D. Business Transfers
  In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will take steps to ensure your rights are protected.
  4. Cookies & Tracking Technologies
  We use cookies and similar technologies on our website and sometimes within our app-related web views to:
• Keep you signed in
• Remember your preferences
• Analyze traffic and usage patterns
• Improve performance and user experience
• Serve relevant content or promotions
  You can manage cookies through your browser settings. Disabling cookies may limit some functionality of the Platform.
  5. Data Retention
  We retain your information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements.
  When information is no longer needed, we will securely delete it or anonymize it where possible.
  6. How We Protect Your Information
  We use a variety of technical and organizational measures to help protect your data, including:
• Encrypted data transmission (HTTPS)
• Tokenized payment processing via third-party providers
• Secure cloud infrastructure and access controls
• Monitoring for suspicious or unauthorized access
  However, no system is completely secure. You are responsible for keeping your account credentials confidential and using the Platform responsibly.
  7. Your Privacy Rights
  Depending on your location and applicable law (such as GDPR or CCPA), you may have rights over your personal information, including:
• Access – request a copy of the information we hold about you
• Correction – request corrections to inaccurate or incomplete data
• Deletion – request deletion of your personal information, subject to legal obligations
• Restriction – request limitation of certain processing activities
• Portability – request your data in a structured, commonly used format
• Objection – object to certain uses of your data, such as direct marketing
• Withdraw consent – where processing is based on consent, you may withdraw it at any time
  To exercise any of these rights, please contact us at privacy@protranx.com. We may need to verify your identity before responding to your request.
  8. Children’s Privacy
  Protranx is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected personal data from a child, we will take steps to delete it promptly.
  9. International Data Transfers
  Protranx may store and process information in countries other than your own. We take steps to ensure that transfers of personal information comply with applicable data protection laws and that your information remains protected.
  10. Links to Third-Party Websites
  The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.
  11. Marketing Communications
  We may send you marketing emails or in-app messages about new features, promotions, or relevant content. You can opt out at any time by:
• Clicking “unsubscribe” in marketing emails
• Adjusting notification settings in the app
  Even if you opt out of marketing, we may still send you transactional or service-related messages (e.g., booking confirmations, security alerts).
  12. Changes to This Privacy Policy
  We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via the Platform or by email.
  Your continued use of Protranx after changes take effect means you accept the updated Privacy Policy.
  13. Contact Us
  If you have questions, concerns, or requests about this Privacy Policy, please contact us at:
• Email (Privacy): privacy@protranx.com
• General Support: support@protranx.com
  Protranx
Dallas, Texas, USA