HELP CENTER
Help Center
Find answers to common questions, browse guides for customers and providers, or send your booking details directly to our support team for personalized help.
After submitting, you’ll see a confirmation message, and our team will get back to you as soon as possible.
FAQ’s
For Customers
Get help with booking, payments, safety, and managing your services.
How do I book a service?
Browse categories, select a provider, check their reviews and availability, and book instantly. You can pay via card, PayPal, or other digital wallets.
What are recurring bookings and how do I set them up?
Browse categories, select a provider, check their reviews and availability, and book instantly. You can pay via card, PayPal, or other digital wallets.
How are my payments secured?
Browse categories, select a provider, check their reviews and availability, and book instantly. You can pay via card, PayPal, or other digital wallets.
What is your cancellation policy?
Browse categories, select a provider, check their reviews and availability, and book instantly. You can pay via card, PayPal, or other digital wallets.
FAQ’s
For Providers
Learn how to set up your profile, manage bookings, and get paid.
How do I get paid?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
How can I attract more customers?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
What are the benefits of recurring bookings?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
How should I handle cancellations?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
FAQ’s
Safety & Trust
Understand how Protranx protects customers and providers.
How does Protranc ensure user safety?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
What should I do if a provider doesn't show up?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
Who can I contact for urgent help?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
Is my personal data safe?
After a service is marked complete, earnings are added to your Protranx Wallet. You can withdraw funds to your bank or PayPal once your balance exceeds $10.
NEED HELP
Other Support Options
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