Privacy Policy

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This Privacy Policy explains how Protranx collects, uses, discloses, and protects your information when you use our mobile app, website, and related services.
Last Updated: November 19, 2025

Protranx (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy applies to your use of the Protranx mobile application, website, and related services (collectively, the “Platform”).

By creating an account or using Protranx, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

We collect information in several ways when you use the Platform.

A. Information You Provide to Us

Full name
Email address
Phone number
Profile photo
Address or general location
Payment method details (tokenized via payment providers)
Service preferences
Messages and content shared via in-app chat
Business name and related details (optional, for providers)

B. Automatically Collected Information

When you create an account, book a service, or contact us, we may collect:

IP address
Device information (model, operating system, identifiers)
Browser type and version
Usage data (pages/screens viewed, actions taken)
Crash logs and diagnostics
Approximate location based on IP or device settings

C. Location Information

With your consent, we may collect and process precise or approximate location information, for example:

You can control location permissions in your device settings. Some features may not work correctly if you disable location access.

D. Payment Information

Payments are processed by trusted third-party payment processors such as Stripe, PayPal, Apple Pay, or Google Pay. We do not store full credit card numbers or bank account details on our servers. We may receive limited information related to transactions (e.g., last 4 digits, token, status).

E. Information from Third Parties

We may receive information about you from third parties, such as:

2. How We Use Your Information

We use your information to operate, improve, and protect the Platform.
Specifically, we may use your information to:

Create and manage your Protranx account
Enable bookings and connect customers with providers
Process payments and provider payouts
Verify identity and maintain trust and safety
Provide customer support and respond to inquiries
Send booking confirmations, reminders, and notifications
Personalize content, recommendations, and search results
Monitor and improve app performance and features
Detect, investigate, and prevent fraud, abuse, or security incidents
Comply with legal obligations and enforce our Terms

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited situations:

A. Between Customers and Providers

To fulfill bookings, certain information is shared between customers and providers, such as:

B. Third-Party Service Providers

We may share information with vendors who help us run Protranx, such as:

These third parties are only allowed to use your information to provide services on our behalf and must protect it appropriately.

C. Legal Requirements and Protection

We may disclose your information if we believe it is necessary to:

D. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will take steps to ensure your rights are protected.

4. Cookies & Tracking Technologies

We use cookies and similar technologies on our website and sometimes within our app-related web views to:

4. User Types

You can manage cookies through your browser settings. Disabling cookies may limit some functionality of the Platform.

5. Data Retention

We retain your information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we will securely delete it or anonymize it where possible.

6. How We Protect Your Information

We use a variety of technical and organizational measures to help protect your data, including:

However, no system is completely secure. You are responsible for keeping your account credentials confidential and using the Platform responsibly.

7. Your Privacy Rights

Depending on your location and applicable law (such as GDPR or CCPA), you may have rights over your personal information, including:

Access – request a copy of the information we hold about you
Correction – request corrections to inaccurate or incomplete data
Deletion – request deletion of your personal information, subject to legal obligations
Restriction – request limitation of certain processing activities
Portability – request your data in a structured, commonly used format
Objection – object to certain uses of your data, such as direct marketing
Withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@protranx.com. We may need to verify your identity before responding to your request.

8. Children’s Privacy

Protranx is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected personal data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Protranx may store and process information in countries other than your own. We take steps to ensure that transfers of personal information comply with applicable data protection laws and that your information remains protected.

10. Links to Third-Party Websites

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.

11. Marketing Communications

We may send you marketing emails or in-app messages about new features, promotions, or relevant content. You can opt out at any time by:

Even if you opt out of marketing, we may still send you transactional or service-related messages (e.g., booking confirmations, security alerts).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via the Platform or by email.

Your continued use of Protranx after changes take effect means you accept the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact us at:

Protranx Dallas,
Texas, USA